1. Is The Hyperpigmentation Clinic closing down permanently?

    Sadly yes this is correct. By 1st December 2021, the London branch will be closed and the Manchester & Birmingham branches shortly before or after.

    Unfortunately, since March 2020, COVID-19 has wreaked havoc on our face-to-face service treatment model, rendering it almost unviable to manage.

    We are however pleased to able to continue supporting our existing and future customers with their struggle against hyperpigmentation, with our range of self-applied home treatment kits, available from https://www.skincarebydrv.com/


  2. Is there any pain or side-effects with the treatment?

    The treatment is usually painless. At most, you will feel mild tingling/stinging and warmth when the mask is applied for a few minutes.

    Our treatment has been designed to treat Hyperpigmentation in darker skin where the skin is more sensitive to inflammation and prone to pigmenting. This means our treatment is deliberately gentle on the skin to minimise the chance of side effects.

    Side effects are rare, limited & temporary but may possibly include: minor redness, dryness, swelling for a few days after treatment. Pigmentation can appear darker for a few weeks after treatment, before gradually fading in the latter stages (10-12 weeks). Allergic reactions have been reported in less than 1 in 1000 cases, and mild burns in less than 1 in 5000 cases.

  3. What are the likely post treatment results?

    On average, it takes 1-3 treatments to start to see visible results.

    Results are dependent on 3 factors: 1. How well you adhere to the post-treatment creams plan, 2. How resistant the pigmentation is, and 3. the type/cause of pigmentation

    Results are not guaranteed and approx. 5% of clients may not see any results at all.

    PLEASE NOTE, WE CANNOT TREAT: Rosacea, Vitiligo, Birthmarks, Freckles (from childhood), Veins, or any currently active conditions (i.e. Acne, Ezcema, etc).

  4. How many treatments will I need?

    Many clients are happy after just one treatment as it means they can wear less make-up and be more confident as a result.

    Others may require 3 treatments to see a bigger difference. This is not a guarantee or predictor of future results.

    We cannot predict how many treatments each individual may need, as this depends on how well the skin responds to treatment and levels of compliance with post-treatment protocols.

  5. What is the treatment procedure?

    The skin is cleansed and a special facial applied to prepare the skin. For the treatment, a clear gel mask is applied to the skin. In total this takes about 10-15 minutes. There is no irritation, it just feels warm on the skin.

    You leave with the clear gel mask on and wash it off at home between 5-8 hours later (as instructed).

    You will then be given a set of creams to wear for the following 12 weeks. Results are seen after 10-12 weeks of treatment (on average) or after completion 2-3 treatments in many cases.

    Further treatments must be booked at least 12 weeks apart, or longer, there is no upper limit on the duration of the gap.

  6. Which body areas do you treat?

    We treat different body areas including: Neck, Chest, Upper back, Lower back, Thighs, Buttocks Lower legs, Knees, Stomach, Upper arms, Lower arms, Underarms.

    AREAS WE CANNOT TREAT: Lips, hands/feet, private areas, internal areas.

    The results and procedure on body parts is the same as for the face except you will leave the clinic with the treated area wrapped in cling film to encourage heat retention and to prevent it coming off on your clothes.

  7. What type of hyperpigmentation can you treat and not treat?

    We can only help to treat smooth, non-raised hyperpigmentation, of a dark colour (brown, black or grey). The pigmentation must be on normal skin, with no active skin conditions in progress.

    We cannot treat raised (keloid) scars, bruises, skin tags, moles and indented scars.

    We cannot treat birthmarks, childhood freckles, vitiligo, veins and marks which are red, pink or lighter than normal skin tone.

    We advise against treatment during pregnancy, and recommend a 3 month gap afterwards.

  8. Does the treatment lighten the whole skin?

    No, the peel only treats the hyperpigmented area of skin, not the surrounding skin. It does not affect the normal skin cells so will not lighten them. This is not a skin lightening peel and does not use any bleaching agents.

  9. Are the results permanent and can the pigmentation return?

    The treatment may help reduce existing hyperpigmentation permanently and results can be maintained through daily use of sunblock and moisturiser afterwards.

    However, if you do not protect against UV light exposure or incur future skin trauma/inflammation (Acne, Eczema etc) or underlying hormonal conditions persist, then new hyperpigmentation can develop.

  10. What are the restrictions before and after treatment?

    NOT TO DO Before Treatment:

    -No chemical peel treatment or hydroquinone 3 months before treatment

    -No laser other treatments within 1 month

    -No Roaccutane usage 6 months before treatment

    -No heavy UV exposure / tan 2 weeks before treatment


    NOT TO DO After Treatment:

    -Not be exposed to sunlight without a thick layer of sunblock to protect the skin as much as possible.

    -Not thread/shave within 1 week of treatment or wax/bleach/hair removal cream within 4 weeks

    -No other chemical peel/laser/other chemical treatments within 3 MONTHS.

    -Not be exposed to excessive heat within 8 weeks i.e. in a steam room, sauna or jacuzzi.


    PLEASE avoid having this treatment during pregnancy and nursing.

*Results vary for every client. THPC cannot guarantee specific or any results. Photos shown are for illustrative purposes only, not a predictor of success in each case.